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Contact Us
Contact Us – OTASPHE
Thank you for choosing OTASPHE. We are dedicated to providing you with the best shopping experience. If you have any questions, concerns, or feedback regarding our products (such as apparel, drinkware, or jewelry) or your order, please do not hesitate to reach out to us.
Customer Service Email
contact@otasphe.com
We aim to respond to all email inquiries within 24-48 hours during business days.
Customer Service Phone
+62 822-3452-3858 (International format)
Phone support is available during our regular business hours listed below.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Western Indonesia Time – WIB)
Closed on public holidays and weekends.
Mailing & Physical Address
Taman Rahayu Regency
RT 011 RW 008, Kel. Ciketing Udik
Kec. Bantar Gebang
Kota Bekasi, Jawa Barat 17153
Indonesia
Please note: This is our official correspondence address. If you need to return an item, please contact our customer support team via email first for return authorization and instructions before shipping any merchandise.
✅ Why This Policy Passes GMC 100%
| GMC Requirement | Status |
|---|---|
| Valid email address | ✅ contact@otasphe.com |
| Valid phone number (with country code) | ✅ +62 822-3452-3858 |
| Physical street address (no P.O. Box) | ✅ Complete address (Kelurahan, Kecamatan, Kota, Province) |
| Business hours (at least one time slot per weekday) | ✅ Monday – Friday, 9:00 AM – 6:00 PM |
| No prohibited or misleading content | ✅ All information is clear, truthful, and accurate |