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Payment Policy

Payment Policy – OTASPHE

Brand Name: OTASPHE
Contact Email: contact@otasphe.com
Contact Phone: +62 822-3452-3858
Business Address: Taman Rahayu Regency RT 011 RW 008, Kel. Ciketing Udik, Kec. Bantar Gebang, Kota Bekasi, Jawa Barat 17153, Indonesia
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (WIB)

1. Accepted Payment Methods

We accept the following payment methods for your online purchase of our women's apparel (including tops, dresses, and other clothing items):

  • Credit Cards: Visa, Mastercard, American Express, JCB

  • Debit Cards: Visa Debit, Mastercard Debit

  • Digital Wallets: PayPal, GoPay, OVO, DANA (for Indonesia)

  • Bank Transfer: BCA, Mandiri, BNI, BRI (for Indonesia)

We do not accept cash, checks, money orders, or cryptocurrency.

2. Payment Process

When you place an order on our website:

  1. Authorization: Your payment method will be authorized at the time of checkout to verify funds availability.

  2. Capture: Payment will be charged to your selected method only after your order is confirmed and ready to ship.

If your payment fails, your order will not be processed. You will be notified to update your payment information.

3. Security & Data Protection

We take your payment security seriously. All payment transactions are processed through secure, PCI-compliant third-party payment gateways (such as Stripe, PayPal, Midtrans, or others).

  • All payment data (credit card numbers, CVV, etc.) is encrypted using SSL technology.

  • We do not store your full credit card or debit card details on our servers.

  • We do not share your payment information with any third parties except as necessary for processing your order.

4. Currency & Pricing

  • Currency: All prices listed on our website are in IDR (Indonesian Rupiah) for domestic orders and may be displayed in USD or other currencies for international orders at checkout.

  • Taxes: Prices displayed do not include applicable sales tax, VAT, or duties, unless clearly stated at checkout.

  • Duties & Customs: International customers are responsible for any import duties, customs fees, or taxes levied by their country upon delivery.

5. Billing Information

You confirm that the billing address and payment method provided at checkout are accurate and valid. If we suspect fraudulent activity or incorrect billing information, we reserve the right to:

  • Place your order on hold for verification

  • Cancel your order and issue a refund (minus any processing fees already incurred)

6. Order Cancellation & Payment Reversal

If you need to cancel your order after placing it, please contact us immediately at contact@otasphe.com.

  • Before shipment: We will attempt to stop your order and issue a full refund.

  • After shipment: Please refer to our Return & Refund Policy for return and refund instructions.

If your order is canceled due to stock availability, error, or fraud concerns, your payment will be refunded in full to the original payment method.

7. Refunds & Chargebacks

  • Refunds: Refunds are processed to the original payment method within 7–10 business days after we receive and approve your returned item (per our Return & Refund Policy).

  • Chargebacks: If you file a chargeback with your bank, please contact us first to resolve the issue. Unnecessary or fraudulent chargebacks may result in account suspension and legal action.

8. Recurring Payments

Currently, OTASPHE does not offer any subscription or recurring payment services. All transactions are one-time purchases.

9. Payment Errors & Disputes

If you encounter any issue with your payment (e.g., double charge, incorrect amount, or failure), please:

  1. Contact us immediately at contact@otasphe.com with your order number and details.

  2. Provide any supporting screenshots or proof.

We will investigate and resolve the issue within 48–72 business hours.

10. Contact Us

For all payment-related questions, concerns, or disputes:

Email: contact@otasphe.com
Phone: +62 822-3452-3858
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (WIB)
Address: Taman Rahayu Regency RT 011 RW 008, Kel. Ciketing Udik, Kec. Bantar Gebang, Kota Bekasi, Jawa Barat 17153, Indonesia